FAQs
- Registration and Account Issues
Q1: How can I create an account?
A1: On the website's homepage, click on the user icon in the top right corner, and then follow the instructions to fill in the necessary information to create an account. Alternatively, visit the account registration page at https://handfan.com/account/register and follow the instructions to create an account.
Q2: How can I change my account information, such as email address or password?
A2: After logging in, click on "My Account" or a similar option, where you will find a link to update your account information. Follow the prompts to make the changes.
- Ordering and Payment Issues
Q3: How do I place an order?
A3: After you find the items you want to purchase, click "Add to Cart," then proceed to the cart and click "Checkout" to complete your order.
Q4: What payment methods can I use?
A4: We accept various payment methods, including MasterCard, VISA, AMEX, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay. For specific information, please check our payment options page.
Q5: How can I cancel or change an order?
A5: You can find your orders in the "My Orders" section, and then follow the provided link to cancel or modify your order.
- Shipping and Returns Issues
Q6: How long does delivery take?
A6: Delivery time depends on your location and the chosen shipping method. Typically, standard delivery times are as follows: within the United States, it takes 3-14 business days; for the UK, Spain, New Zealand, Italy, Germany, France, Canada, Australia, it takes 6-10 business days; and for Japan, it takes 3-6 business days. For more details, please visit https://handfan.com/pages/shipping-policy.
Q7: How can I track my order?
A7: Once your order is shipped, you will receive an email containing tracking information. You can also log into your account to check the order status.
Q8: How can I return a product or get a refund?
A8: Please review our return policy at https://handfan.com/pages/refund-policy and follow the instructions to submit a return request. Our return window is set at 30 days. We will process your return request within 6 business days, and once approved, the refund will be returned to your original payment method within 7 business days, depending on your bank's processing time.
- Customer Support Issues
Q9: How can I contact customer support?
A9: You can find our contact information on the website (https://handfan.com/pages/contact-us), including options for live chat, email, and customer service phone number. You can also directly contact us at support@handfan.com, and we will respond within 48 hours. Alternatively, you can reach us through the online chat window on our website, and we will respond within 24 hours.
Q10: What should I do if there are issues with the website?
A10: If you encounter problems while using the website, please contact our customer support at support@handfan.com. They will assist you in resolving the issue or reporting technical problems.