Return-Refunds

What’s this I hear about a 60-day trial?

We want you to find the best HandFan Bottle, Handheld fans that best fit your lifestyle—and sometimes you can’t know what fits best until you used it. That’s why every HandFan product comes with a 60-day trial.

Here’s how it works: Starting from the day you buy any product from HandFan. you have the next 60 days to live with it, vibe with it, sports with it, take a picture of it, whatever it takes to make sure you love it. If it’s not the right fit for you, you can return for a full refund or exchange for your perfect healthy companion.

Our returns window is set to 60 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.

LOOKING TO SUBMIT A RETURN OR EXCHANGE?

This won't take long! Have your shipping postcode and order number ready.You’ll find your order number in your Order Confirmation email or on the cute order card that was in your parcel.

To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.

USA RETURNS SHIPPING ADDRESS

C/O 2221 E. Remington Ave Ontario, California,US 91762

Returns

- If you receive a damaged, defective product, or a wrong product is shipped, please contact HANDFAN Customer Support at support@handfan.com prior to returning issues.

- All products to be returned must be in its original packaging and in salable condition with complete accessories and manuals, otherwise additional fees will be required.

- Return service is available within 60 days from the date of purchase.

- Reverse shipping fee is required.

- All returns are subject to validation and approval at HANDFAN’s discretion.

- If you have purchased a HANDFAN product from other channels instead of HANDFAN official website, please apply for returns on the channel on which the purchase has been made.
(Please contact support@handfan.com for confirmation before returning.)

Refund

  • As soon as HANDFAN receives a returned product and checks that it meets the requirements listed above, a refund will be issued to the original method of payment.Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
  • All refunds will be processed back to the original payment method used to place the order.

Contact support@handfan.com for further assistance.

All orders that need to initiate a return/exchange, please contact our customer service before proceeding, we will do our best to give you a satisfactory solution to ensure your pleasant shopping experience.

In order to improve our efficiency in handling after-sales issues, please include the following in your message.
  • Your name
  • Order number
  • Email address used to place the order
  • Product name and code of the item ordered found on your order confirmation email
  • Product name and code of the item received
  • Description/photo of the item you received - （The problem you are experiencing,preferably accompanied by a picture description)